Support
We're with you, proof to porch.
From the first photo to the unboxing. Here's how commissioning works, what to expect, and how to reach the studio directly.
Free US shipping
Every order ships free within the United States.
Proof before engraving
We proof every piece — you approve before we proceed.
Satisfaction
If something's wrong with your piece, message us — we'll make it right.
1–3 day production
Standard turnaround from proof approval to ship, plus 5–7 days ground. Expedited Processing and Priority Shipping available for US/domestic and International.
Refunds & cancellations
Cancellations after proof approval are refunded at 50% to cover materials and labor. Shipping is non-refundable. Pre-approval cancellations are refunded in full.
Frequently asked
Carefully select your desired size and shape, and upload your photo when adding the item to cart. We accept JPG and PNG. The clearer and higher-resolution your image, the better the engraving — if your photo won't reproduce well, we'll tell you before we proceed.
Contact the studio
Prefer to browse first?
Our full catalog lives on Etsy, where checkout and custom orders are handled.
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